Refund & Return Policy

At SANDOX LTD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order on SandoxLtd.com, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective.

  • You received the wrong product.

  • The product is significantly different from its description.

  • The product develops a verified manufacturing fault within the applicable return period.

  • You exercise your statutory right to cancel where applicable under consumer protection laws.

To qualify for a return, products must:

  • Be returned within the applicable return period.

  • Be in their original condition.

  • Include all original accessories, manuals, cables, and documentation.

  • Be returned in the original packaging where reasonably possible.

  • Not show signs of misuse, accidental damage, or unauthorized repair.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless faulty or required by law:

  • Products damaged through misuse or negligence.

  • Items showing signs of physical or liquid damage.

  • Products altered or repaired by unauthorized service providers.

  • Software, digital downloads, gift cards, or activation codes that have been redeemed.

  • Products with missing serial numbers or tampered security seals.

  • Clearance, final sale, or specially marked non-returnable items.

  • Personalized or custom-made products.

3. Return Window

Unless otherwise stated on the product page, eligible return requests should be submitted within 14 days of receiving your order.

Certain products may have different return periods due to manufacturer policies or local consumer protection laws.

4. Damaged or Incorrect Orders

If your order arrives:

  • Damaged

  • Incomplete

  • Defective on arrival

  • Incorrect

please contact our Customer Support team within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging.

  • Any visible shipping damage.

Failure to report shipping damage promptly may affect the outcome of your claim.

5. How to Request a Return

To initiate a return:

  1. Contact our Customer Support team at info@sandoxltd.com.

  2. Include your order number and reason for the return.

  3. Attach photos if the item is damaged or incorrect.

  4. Wait for return authorization before sending the product.

  5. Carefully package the item and follow the return instructions provided by our support team.

Returns sent without prior authorization may be refused.

6. Return Shipping

If the return is due to:

  • Our error

  • A defective product

  • An incorrect item

  • Shipping damage

we may reimburse reasonable return shipping costs or provide a prepaid return label where available.

If the return is due to:

  • A change of mind

  • Ordering the wrong item

  • Customer preference

the customer is generally responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return is due to our error.

7. Inspection Process

All returned products are inspected upon receipt.

After inspection, we will notify you whether your return has been:

  • Approved

  • Rejected

  • Eligible for repair

  • Eligible for replacement

Inspection typically takes 3–7 business days after the returned item is received.

8. Refunds

Once your return has been approved, refunds will be processed using the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

Refunds may include:

  • The purchase price of the product.

  • Applicable taxes where required.

Shipping charges may not be refunded unless the return is due to our mistake or a faulty product.

9. Exchanges

Where stock is available, we may offer an exchange for:

  • The same product.

  • A replacement unit.

  • An equivalent product of similar value, subject to customer agreement.

If a replacement is unavailable, a refund may be offered.

10. Manufacturer Warranty

Many products sold by SANDOX LTD are covered by a manufacturer’s warranty.

Warranty claims are separate from this Refund & Return Policy and may require inspection or repair through the manufacturer or an authorized service provider.

Warranty coverage generally does not apply to:

  • Accidental damage.

  • Liquid damage.

  • Cosmetic wear and tear.

  • Unauthorized repairs or modifications.

  • Improper installation or misuse.

Warranty terms vary by manufacturer and product.

11. Order Cancellations

Orders may be cancelled before dispatch by contacting our Customer Support team.

Once an order has been shipped, cancellation may no longer be possible, and the standard return process will apply where eligible.

12. Fraud Prevention

To protect our customers and business, SANDOX LTD reserves the right to:

  • Verify return requests.

  • Request proof of purchase.

  • Refuse fraudulent or abusive claims.

  • Decline returns that do not meet this policy.

Repeated abuse of our returns process may result in account suspension or refusal of future orders.

13. Consumer Rights

Nothing in this Refund & Return Policy limits or excludes your statutory rights under applicable consumer protection laws.

Where local laws provide greater protection than this policy, those legal rights will apply.

14. Contact Us

If you have any questions regarding returns or refunds, please contact us:

SANDOX LTD

75 Barr Street

Birmingham B19 3DS

United Kingdom

Email: info@sandoxltd.com

Our Customer Support team will be happy to assist you with your return or refund request.