Privacy Policy
At SANDOX LTD, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit SandoxLtd.com, create an account, place an order, or communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
SANDOX LTD is a company registered in England and Wales.
Registered Office
75 Barr Street
Birmingham B19 3DS
United Kingdom
Email: info@sandoxltd.com
For privacy-related enquiries, please contact us using the email address above.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
Full name
Email address
Telephone number
Billing address
Shipping address
Company information (where applicable)
Order Information
Products purchased
Order history
Delivery preferences
Returns and warranty information
Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store your full debit or credit card details on our servers.
Account Information
When you create an account, we collect:
Username
Password (encrypted)
Saved addresses
Wishlist
Purchase history
Technical Information
When visiting our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Time zone
Website usage statistics
Pages visited
Referral source
3. How We Use Your Information
We use your information to:
Process and deliver your orders
Verify payments
Prevent fraud
Provide customer support
Respond to enquiries
Manage warranties and returns
Improve our products and services
Personalize your shopping experience
Send order confirmations and shipping updates
Maintain your customer account
Comply with legal obligations
Protect the security of our website
With your consent, we may also send promotional emails regarding new products, special offers, and company updates.
You can unsubscribe from marketing emails at any time.
4. Legal Basis for Processing
Under UK GDPR, we process your personal information on one or more of the following legal bases:
Performance of a contract
Your consent
Compliance with legal obligations
Legitimate business interests
Fraud prevention and security
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
Remember your preferences
Keep you logged in
Process shopping carts
Understand website performance
Improve website functionality
Deliver relevant advertising
You may disable cookies through your browser settings. However, some website features may not function correctly.
6. Marketing Communications
If you choose to receive marketing communications, we may send you:
Product launches
Promotions
Exclusive offers
Newsletters
Company updates
You may opt out at any time by clicking the “Unsubscribe” link in our emails or by contacting us.
7. Sharing Your Information
We never sell your personal information.
We may share your data with trusted third parties including:
Payment processors
Delivery and courier companies
Fraud prevention services
Website hosting providers
Cloud storage providers
Customer support platforms
Marketing service providers
Government authorities where required by law
All third parties are required to protect your information and use it only for authorised purposes.
8. International Transfers
Some of our service providers may operate outside the United Kingdom.
Where personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR.
9. Data Security
We implement appropriate technical and organisational security measures to protect your personal information, including:
SSL encryption
Secure payment gateways
Firewall protection
Restricted employee access
Password encryption
Security monitoring
Although we strive to protect your information, no method of internet transmission is completely secure.
10. Data Retention
We retain your personal information only for as long as necessary to:
Complete your orders
Provide customer support
Meet legal obligations
Resolve disputes
Enforce our agreements
When no longer required, your information is securely deleted or anonymised.
11. Your Rights
Depending on applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the relevant supervisory authority
To exercise your rights, please contact us at:
12. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will delete it promptly.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
Any updates will be posted on this page together with the revised effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us:
SANDOX LTD
75 Barr Street
Birmingham B19 3DS
United Kingdom
Email: info@sandoxltd.com
We are committed to resolving any privacy concerns promptly and professionally.