Shipping & Delivery Policy

At SANDOX LTD, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through SandoxLtd.com.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

All orders are subject to payment verification and product availability.

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not processed, dispatched, or delivered on:

• Saturdays

• Sundays

• UK Public Holidays

During promotional events, product launches, or peak shopping seasons, processing times may be longer.

2. Shipping Destinations

SANDOX LTD ships to customers within the United Kingdom and to selected international destinations.

If your country is not available during checkout, please contact our Customer Support team to discuss shipping options.

3. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery.

The shipping method available for your order will depend on:

• Delivery destination

• Product size and weight

• Product availability

• Courier coverage

• Shipping service selected during checkout

4. Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Typical delivery estimates are:

These delivery times are estimates only and are not guaranteed.

5. Shipping Charges

Shipping costs are calculated during checkout based on:

• Delivery location

• Package weight

• Package dimensions

• Shipping service selected

The total shipping cost will be displayed before payment is completed.

Occasionally, we may offer free shipping promotions on eligible orders.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Tracking number (where available)

• Courier information

• Shipment status updates

Customers can monitor their shipment using the tracking details provided.

7. Customs, Duties & Import Taxes

International orders may be subject to:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Local government charges

These charges are determined by the destination country’s customs authority and are the responsibility of the customer unless otherwise stated.

SANDOX LTD has no control over these fees and cannot estimate their amount.

8. Delivery Delays

Although we strive to deliver all orders on time, delays may occur due to circumstances beyond our control, including:

• Customs inspections

• Severe weather

• Transportation disruptions

• Public holidays

• Industrial action

• Security inspections

• High shipping volumes

• Courier operational delays

SANDOX LTD is not responsible for delays caused by third-party shipping providers or customs authorities.

9. Delivery Address

Customers are responsible for providing accurate and complete shipping information.

Please ensure that:

• The delivery address is correct.

• The postal code is accurate.

• Contact details are up to date.

• Someone is available to receive the delivery where required.

Orders returned due to an incorrect or incomplete address may incur additional shipping charges before they can be resent.

10. Missed Deliveries

If a delivery attempt is unsuccessful, the courier may:

• Leave the parcel in a safe location where appropriate.

• Deliver to a nearby collection point.

• Attempt redelivery.

• Return the parcel to SANDOX LTD.

Customers are responsible for arranging collection or redelivery where required.

Additional delivery charges may apply if the parcel is returned due to failed delivery attempts.

11. Lost Shipments

If your order appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment.

A shipment will generally be considered lost only after the courier completes its official investigation.

Where appropriate, we may offer:

• A replacement product.

• A refund.

• Another suitable resolution.

12. Damaged Deliveries

If your package arrives damaged:

1. Inspect the parcel before accepting delivery, where possible.

2. Take clear photographs of the packaging and product.

3. Contact us within 48 hours of delivery.

4. Include your order number and supporting photographs.

Prompt reporting helps us process claims efficiently.

13. Partial Shipments

If your order contains multiple products, we may ship items separately based on:

• Product availability

• Warehouse location

• Supplier availability

You will not be charged additional shipping costs for authorized split shipments unless clearly stated during checkout.

14. Risk of Loss

Ownership and responsibility for products transfer to the customer upon confirmed delivery to the shipping address provided during checkout.

If a parcel is marked as delivered by the carrier but cannot be located, we will assist in investigating the matter; however, liability will be determined in accordance with the carrier’s delivery records and applicable law.

15. Delivery Restrictions

We reserve the right to refuse shipment to:

• Restricted destinations

• Countries subject to trade sanctions

• Locations prohibited by law

• Areas where courier services are unavailable

16. Force Majeure

We shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Fires

• War

• Civil unrest

• Government restrictions

• Pandemics

• Transportation disruptions

• Cyber incidents

• Power failures

17. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

SANDOX LTD

75 Barr Street

Birmingham B19 3DS

United Kingdom

Email: info@sandoxltd.com

Our Customer Support team will be happy to assist you with shipping enquiries, tracking requests, and delivery support.