At SANDOX LTD, we are committed to delivering high-quality products and ensuring complete customer satisfaction. This Warranty Policy outlines the terms, coverage, and procedures for warranty claims on products purchased through our platform.
1. Warranty Coverage
All eligible products sold by SANDOX LTD are covered under a limited warranty against manufacturing defects in materials and workmanship under normal use.
During the warranty period, we will, at our sole discretion:
- Repair the defective product, or
- Replace it with the same or equivalent product
This warranty reflects our commitment to quality assurance and customer trust, ensuring that every product performs as expected.
2. Warranty Period
- The standard warranty period is 6 to 12 months from the date of purchase (depending on the product category or brand).
- The exact warranty duration will be clearly mentioned on the product page or invoice.
- Warranty is valid only for the original purchaser and is non-transferable.
3. What Is Covered
The warranty includes:
- Manufacturing defects
- Faulty components or workmanship
- Product malfunction under normal and intended use
If a defect arises and a valid claim is received within the warranty period, SANDOX LTD will take appropriate action to resolve the issue promptly.
4. What Is Not Covered
This warranty does not cover:
- Damage caused by misuse, negligence, or improper handling
- Physical damage (drops, cracks, water damage, etc.)
- Normal wear and tear over time
- Unauthorized repairs or modifications
- Damage caused by external factors such as power surges, fire, or natural disasters
- Products without valid proof of purchase
- Items purchased from unauthorized sellers
Additionally, warranty does not apply to:
- Consumables and accessories unless explicitly stated
- Software-related issues or compatibility problems
5. Warranty Claim Process
To initiate a warranty claim, please follow these steps:
-
Contact Support
Email our support team with details of the issue. -
Provide Proof of Purchase
Submit your invoice, order confirmation, or receipt. -
Describe the Issue
Include clear details, images, or videos (if applicable) to help us assess the problem. -
Inspection & Approval
Our technical team will evaluate the claim and determine eligibility. -
Resolution
Once approved, we will repair or replace the product within a reasonable timeframe.
6. Return & Shipping for Warranty Claims
- Customers may be required to return the defective product for inspection.
- Shipping costs may apply depending on the case and location.
- We recommend using a trackable shipping method, as SANDOX LTD is not responsible for lost returns.
7. Replacement Terms
- Replacement products may be new or refurbished, but fully tested and functional.
- If the exact product is unavailable, a similar or upgraded model may be provided.
- Replaced products will be covered for the remaining warranty period only.
8. Limitation of Liability
SANDOX LTD shall not be liable for:
- Indirect or consequential damages
- Loss of data, business, or profits
- Any damages arising from improper use of the product
Our liability is strictly limited to the repair or replacement of defective products under this policy.
9. Customer Responsibilities
To ensure warranty validity, customers must:
- Use products according to provided instructions
- Maintain proper handling and storage
- Retain proof of purchase
- Report defects within a reasonable timeframe after discovery
Failure to meet these conditions may result in warranty claims being declined.
10. Policy Updates
SANDOX LTD reserves the right to update or modify this Warranty Policy at any time without prior notice. The latest version will always be available on our website.
11. Contact Information
For warranty-related inquiries, please contact:
SANDOX LTD
📍 75 Barr Street, Birmingham B19 3DS, United Kingdom
📧 Support Email: support@sandoxltd.com